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Streamlining Compliance Workflows

Impero is a SaaS platform focused on tax, compliance and risk management — a complex domain where clarity, structure and trust are critical. As the lead UX and product designer, I helped shape the user experience for the platform from early discovery through delivery, applying research, strategy and scalable design patterns to support users in navigating regulatory complexity with confidence.

A cohesive product experience 

Context & Challenge

Ensuring compliance workflows are both accurate and intuitive presents a unique UX challenge: the system must support complexity without overwhelming the user – At Impero that is called Compliance Simplified. A cohesive product experience that could support multiple user roles, trigger-based processes and an expanding set of controls — all without increasing cognitive load or introducing unnecessary friction.

Key challenges included:

    • Balancing compliance accuracy with usability and clarity

    • Complex task flows across controls, programs and triggers

    • Multiple user roles with different permissions and needs

    • Need for flexible design patterns that scale with feature growth

 

Role  & scope

My role as Head of Design

In this project I played a central part in:

    • Product discovery and UX research

    • Journey mapping and workflow design

    • UX/UI design and prototyping

    • Design system development

    • Cross-functional collaboration with product management and engineering

 

The process

Discovery & problem framing

To understand user needs, I conducted:

  • Interviews with product owners and compliance specialists
  • Workshops to uncover pain points in existing flows
  • Analysis of user behaviour and task complexity

This laid the groundwork for identifying opportunity areas and design priorities.

Journey and Workflow Mapping

Given the trigger-based control logic and multiple user roles, I mapped:

  • Core user journeys
  • Trigger/control relationships
  • User goals vs. task complexity

These maps helped align stakeholders on where the biggest UX risks and opportunities were.

Prototyping & Iteration

Using Figma:

  • Wireframes -> interactive prototypes
  • Frequent design reviews with PM and engineering
  • UX validation with internal stakeholders

This iterative prototyping ensured alignment early and reduced blind spots prior to implementation.

Design Systems & Scalable Patterns

To support long-term product growth:

  • I defined reusable UI patterns
  • Built a shared Figma library
  • Standardised interactions across workflows

This dramatically increased consistency and improved delivery efficiency.

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