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Impero
Designing for compliance: making complex workflows feel manageable
- Client
- Impero
- Sector
- Enterprise GRC / SaaS
- Year
- 2018 — 2026
- Role
- Head of Design — sole designer, 7 years
- Services
- Product discoveryUX researchJourney mappingWorkflow designUX/UI designPrototypingDesign system
Impero is a cloud-based GRC platform serving 200+ enterprise organizations, helping finance and compliance teams manage risk.
- 200+
- Enterprise orgs
- ~11,000
- Monthly active users
- under 2%
- Churn
- 4.7 / 5
- G2 rating
01Context & challenge
Compliance software typically feels painful to use, and the reason is not laziness. The domain complexity is genuine: trigger-based workflows, multiple user roles, and regulatory requirements that cannot be simplified away.
The job was never to hide that complexity. It was to make it legible, and to make the next step obvious at every point in the workflow.
- Multiple user roles with different permissions and workflows
- Complex trigger-based control logic requiring clarity
- Designing for audit readiness without creating friction
- Building scalable patterns for expanding features
02Role & scope
As the sole designer, responsibilities encompassed product discovery, UX research, journey mapping, workflow design, UX/UI design, prototyping, design system development, and cross-functional collaboration.
03The process
- Discovery through interviews, workshops, and behavioural analysis
- Journey and workflow mapping to align stakeholders on UX risks
- Iterative prototyping in Figma with regular design reviews
- Design systems and reusable UI patterns for scalability
Outcome
- 01Customer churn rate under 2%
- 02G2 rating of 4.7/5, with 83% five-star reviews
- 03Supported Impero's Nasdaq listing in 2021
- 04Expansion into the DACH market with major German enterprises
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