ImperoEnterprise GRC / SaaS
Case 01 of 07Designing for compliance: making complex workflows feel manageable
Impero is a cloud-based GRC platform serving 200+ enterprise organizations, helping finance and compliance teams manage risk.
- Role
- Head of Design, sole designer for 7 years
- Year
- 2018 — 2026
- Services
- Product discoveryUX researchJourney mappingWorkflow designUX/UI designPrototypingDesign system
- Enterprise orgs
- 200+
- Monthly active users
- ~11,000
- Churn
- under 2%
- G2 rating
- 4.7 / 5
Context & challenge
Compliance software typically feels painful to use, and the reason is not laziness. The domain complexity is genuine: trigger-based workflows, multiple user roles, and regulatory requirements that cannot be simplified away.
The job was never to hide that complexity. It was to make it legible, and to make the next step obvious at every point in the workflow.
- Multiple user roles with different permissions and workflows
- Complex trigger-based control logic requiring clarity
- Designing for audit readiness without creating friction
- Building scalable patterns for expanding features
Role & scope
As the sole designer, responsibilities encompassed product discovery, UX research, journey mapping, workflow design, UX/UI design, prototyping, design system development, and cross-functional collaboration.
The process
- Discovery through interviews, workshops, and behavioural analysis
- Journey and workflow mapping to align stakeholders on UX risks
- Iterative prototyping in Figma with regular design reviews
- Design systems and reusable UI patterns for scalability
Outcome
- 01
Customer churn rate under 2%
- 02
G2 rating of 4.7/5, with 83% five-star reviews
- 03
Supported Impero's Nasdaq listing in 2021
- 04
Expansion into the DACH market with major German enterprises
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